Tatem Telecom
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Our Privacy Policy

Tatem Telecom respects your privacy and is committed to protecting your data. This privacy policy aims to inform you about how we use the personal data you provide us. While you enquire, purchase, or use any of our products or services including accessing the contents of this website, signing up to our platform, buying our E-SIMs or SIM Cards, or availing bundles. This includes the legal principles and lawful basis on which we process your data and your rights regarding your data.
We, Tatem Telecom, are covering more countries starting from Austria and extending our network worldwide including Belgium, Brazil, Canada, France, Germany, Ireland, Netherlands, Poland, South Africa, Switzerland, Turkey, the UK, and the USA. We provide customers with electronic communication services including national and international calls, texts, and data.

What we collect about you and how do we use it lawfully?

Personal Data is any information about you from which you can be identified. We may collect, use, store and transfer different kinds of personal data. Identity Data such as your name and related details you input to login into Tatem. Contact Data includes email address, contact number and any related information that you provide to us to make contact to you.Financial and Billing Data includes your bank account and payment card details that you use to recharge your Tatem Wallet and buy bundles.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and platform you use to access our website, this data helps us to find our client density and improve our services accordingly.Usage Data include information about how you use our website, products and services, top up records, call data records which include traffic data and location data.Marketing and Communications Data includes your preferences in receiving latest news notifications from us.Customer Care Data includes your feedback to us, survey responses and voice mail recordings when you contact us.
We process your personal data to derive information so that we can make personalized offers to our customers. Such information does not directly or indirectly reveal your identity. However, if we combine or connect the derived information with your personal data, it may directly or indirectly identify you. So, we also treat the derived information as personal data which will be used in accordance with this privacy policy.

How do we collect your data

We obtain your personal data, directly and indirectly, when you interact with our website or mobile application. This may happen when you interact with us when you provide your personal data by filling in forms on our website or by corresponding with us by post, phone, email or otherwise. Purchase and use our sim cards or services or enquire about them. Create an account on our website. Subscribe to our services or communications. 

We use your personal data complying to all data protection laws and regulations, most commonly, in circumstances wherewe need to perform services under the agreed terms and conditions with you. It is necessary for our legitimate interests in course of our business. We need to comply with a legal or regulatory obligation.We have set out below, a description of all the ways and the lawful basis we use your personal data. In addition to your consent, legal, and regulatory purposes, our legitimate interests include performance management, product offerings, market research where applicable, which may override your rights subject to the law. Note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.
We manage our relationship with you and your account by following steps that help make Tatem more secure and easy for you, which will include:
You might receive latest news from us either if you have consented to receive them or you have purchased products or services from Tatem Telecom, and in each case, you have not opted out of receiving that marketing.

How Can you Contact Us?

You can reach out through our Customer Services Department by dialing on +32 288 600889 from your Tatem Account. You may also e-mail your queries to us at info@tatemtelecom.eu or you can submit your feedback to us via Tatem Telecom official website. You can visit our headquarters in 70 Rue aux Laines,1000 Brussels, Belgium. You can follow us on our official social media platforms to stay updated with the latest news and updates.

Need Help?

If you need help and support, don’t hesitate to reach out. There are many resources available that can provide you with the assistance you need.