Roaming Within EU & EEA Countries

Tatem Telecom roaming services is no more just a luxury. Now you can enjoy the lowest & most affordable rates in EU and EEA countries and stay connected with your friends & family. Your calls (to mobile and fixed phones), text messages (SMS) and data use (web browsing, music and video streaming etc.) are charged at domestic rates, i.e. the same price as calls, texts and data within your home country. The countries included in this are listed below and will be referred to as ‘EU and EEA countries’.

EU and EEA roaming allowance countries

Roaming within European Union (EU AND EEA) Countries has changed, meaning selected bundles now come with an EU AND EEA Countries roaming allowance. The countries included in this are listed below and will be referred to as ‘EU AND EEA Countries’.

Pay as you go standard national rates

Tatem Telecom Pay As You Go customers roaming within EU and EEA Countries will be charged at our Standard National rates, as below:

Services list	Standard Charges
Landlines Calls	5ct/min
Call (Tatem to Tatem)	5ct/mi
Call (Tatem to other Tatem)	9ct/mi
SMS (Tatem to Ttaem)	6ct/SMS
SMS (Tatem to other Tatem)	6ct/SMS
Internet	6ct/SMS

Note: Receiving calls and texts while roaming within EU and EEA Countries will be free of charge.

Tatem Telecom EU and EEA countries roaming usage policy

Tatem Telecom roaming products

You can check your balance at anytime. To check your balance using your Tatem Telecom in the Austria, either:

Tatem Telecom EU roaming

Some of our prepaid bundles do not include an EU and EEA Countries roaming allowance. Before purchasing a bundle, please check that it includes all the services you want to use. You can also use Pay As You Go credit for roaming within EU and EEA Countries. When roaming within EU and EEA Countries, calls, texts and data will be charged at our Standard National Rates.

Fair usage policy and important information

Our roaming services are intended for Tatem Telecom’s customers who visit EU and EEA Countries for short periods, for example a holiday or short trip. Our roaming Fair Usage Policy is designed to prevent misuse of our EU and EEA Countries roaming products and service.

To use our EU and EEA Countries roaming services you must first activate your SIM in your home country (and have purchased a Tatem Telecom product that includes EU and EEA Countries roaming services).
If over a four-month period we notice that you roam more than you use your phone at home, we might think you are permanently roaming. In such case we will send you a text message reminding you of the need to comply with our roaming Fair Usage Policy.
These EU and EEA Countries roaming bundles allow you to use calls, texts and a capped amount of data (specified in the bundle information) when roaming within EU and EEA Countries as if you were using your bundle at home. However, these selected bundles are subject to our Fair Usage Policy described below.

Surcharges for not complying EU and EEA countires

If you do not comply with our roaming Fair Usage Policy within two weeks of the reminder text message, we will apply the following surcharges for your EU and EEA Countries roaming usage: Calls rates.

If you have a prepaid bundle that includes EU and EEA Countries roaming services, then a different data limit may apply when you roam within EU and EEA countries.
Your calls to other Tatem Telecom numbers are free at home (minimum top-up applies), but when you roam within EU and EEA Countries they will be charged (or deducted from your bundle allowance) as standard calls.
If we identify abusive usage of our roaming services due to organized resale or our SIM cards to persons who normally live outside of the France then we may take immediate proportionate measures to stop this, which could include suspension of services. We will send a text message to any such affected SIM cards.

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Roaming Within EU & EEA Countries

EU and EEA roaming allowance countries

Austria

Croatia

Denmark

France

Hungary

Italy

Lithuania

Portugal

Netherland

Spain

Belgium

Cyprus

Estonia

Germany

Iceland

Latvia

Luxembourg

Norway

Romania

Sweden

Bulgaria

Czech Republic

Finland

Greece

Ireland

Liechtenstein

Malta

Poland

Slovenia

United Kingdom

Pay as you go standard national rates

Tatem Telecom EU and EEA countries roaming usage policy

Tatem Telecom roaming products

Tatem Telecom EU roaming

Fair usage policy and important information

Surcharges for not complying EU and EEA countires

Call rates

SMSl rates

Data rates

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FAQs

How To Use

Transfer Your Number

Mobile/Web Settings

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